Where Do I Get A Claim Number?
Your insurance company issues claim numbers at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, and we will do the rest.
Will the Parts Be Ordered Before I Drop Off My Vehicle For Repair?
Absolutely. We generally order your vehicle’s parts at the time an estimate is written, and we schedule your vehicle for drop-off a couple of days later. However, if your vehicle is found unsafe to drive, we would arrange for a rental vehicle as soon as possible. This enables us to provide quicker turnaround time.
If the Frame of My Vehicle Is Damaged Is It a Total Loss?
Not necessarily. A car is a ‘total loss’ only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Most cars are built using unibody (frame and body as one) construction. Most trucks and SUVs have a unibody over frame. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.
Where do you get the Information Needed to Repair My Vehicle?
This information comes from the manufacturer of your vehicle. Our technicians and staff are properly trained in the latest state-of-the-art equipment to repair your vehicle.
Can You Match the Paint Color?
Our modern factory finishes incorporate multiple layers of highly-specialized paints. We have made a major investment in the finest paint system available, which constantly upgrades its technology and equipment to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.
How Long Will the Repairs to My Vehicle Take?
Your advisor can give you an initial target date of completion. This is not a definite date. Estimates are written on visual inspection, but vehicles are very intricate under the surface and require intense inspection after tear down. Once tear down is completed and the availability of parts is researched, the target date will be updated.
Can I Get a Ride Home When I Drop Off My Car?
Yes, we provide a pickup and delivery service. We want each customer’s visit to be a positive experience, and we will work diligently towards that goal.
How Can I Get a Rental Car?
If you need a rental car, we can help you make the necessary arrangements. Enterprise Rent-A-Car will meet you at Pepperell Collision when you drop off your car, and you can leave the rental here when your car is ready. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
Will I Be Notified When My Car Is Ready?
You will be notified when your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.
Is There a Warranty On the Repairs To My Vehicle?
Pepperell Collision guarantees all completed repairs for as long as you own your vehicle (non-transferable). Any additional or previous repairs by any other repair facility, or any additional damage as a result of a separate or additional loss or collision are excluded from this guarantee.
External repairs of your automobile are guaranteed for as long as you own your vehicle; certain rust repairs must be excluded from this guarantee due to their nature.
Parts installed are warranted by their manufacturer.
Refinishing is guaranteed for as long as you own your vehicle, excluding damage caused from unreasonable use or care of the vehicle and rock chips. Pepperell Collision guarantees a color match on refinishing work with the vehicle’s original finish. Vehicles that have been previously refinished and older model cars that are faded and weathered will be evaluated on a case-by-case basis.
The extent of the total offer of this guarantee shall not exceed the total cost of the original repair order.
Do I Have To Pay a Deductible?
The amount of deductible that you will be responsible for is determined by your insurance policy. Insurance companies determine fault through your account of the accident when you make the claim and the accident report filed with the police department. If you aren’t sure about your deductible, call your agent and he will tell you whether your insurance company has waived your deductible or if you will be responsible for payment when you pick up your vehicle.
Who Do I Pay My Deductible To?
It will be your responsibility to pay Pepperell Collision when you pick up your vehicle if your insurance company has not waived your deductible.
What Forms of Payment Do You Accept?
The easiest and most convenient way to pay for your portion of the vehicle repairs is with a major credit card. We accept Visa, MasterCard and Discover. Of course, cash and pre-approved checks are always welcome.
What Are Betterment Charges?
Parts that wear out and need replacement with time and use (e.g., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.
Can I Wash My Car After It Is Repaired?
Recommendations And Precautions In The First 30 Days:
· Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge.
· Use clean, fresh water.
· Wash your vehicle in the shade.
· Use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface.
· “Dry wipe” your vehicle. Dry wiping can scratch the finish.
· Drive on gravel roads. Chipping the finish is easily done in the first 30 days.
· Park under trees and utility lines, which are likely to attract birds. Bird droppings have a high acid con tent and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
· Spill gasoline, oil, antifreeze, transmission fluid or windshield solvent on the new finish.
· Scrape ice or snow from the newly painted surface.